Broadly, there are two categories of appliance repairing firms in the market, and these are branded and non-branded firms. The firms associated with brands usually offer customer service from their service centers and offices. Whereas, non-branded firms mainly offer door-to-door customer service. But both the categories of these firms repair the appliances, like washing machine, mixture and refrigerator.
People rely on various kinds of appliances at home, institute, and office, and their demand never decrease. As a result, appliance repairing firms business mostly remains stable. Their business barely suffers, when they offer poor quality service to their customers, and when their competitors make progress.
To avoid their business from loss, these firms need to take some important measures, such as: do their work efficiently, optimize the quality in their services, and ensure the availability of highly skilled and experienced workers.
The appliance repairing firms need to take the above mentioned measures on a continuous basis. An inventory management solution, like GOIS Pro, which offers features like prioritizing orders, stock adjustment, and tracking order status, can help in taking these measures quite easily. Here are the details.
An inventory management solution can help appliance repairing firms to save their business from loss
• While offering door-to-door customer service, their works often get delayed as they get stuck in repairing some appliances because they don’t have the right spare parts. E.g. spare parts of some of the branded irons aren’t easily available. Therefore, it becomes impossible to repair these irons.
As they get stuck in completing one task, their other successive tasks suffered. GOIS Pro can help them overcoming this situation effectively, as they can access it while dealing with their customers, on smartphones and tablets through its app, to check the availability of the required spare parts. If they don’t have those parts, then they can manage them quickly if available from other workers. And, thus, they can work efficiently with optimum quality.
• The inexperienced workers are usually unable to provide the desired service quality. Sometimes they take too much time in completing their work, also they are unable to repair the appliances appropriately, etc. Repairing appliances, like washing machine and refrigerator can be tricky, and isn’t the work, which inexperienced workers can do.
Therefore, some appliance repairing tasks can only be done by hiring skilled and experienced workers. Here, GOIS Pro can help a lot, as it allows businesses to track their order status, which helps in tracking sales orders. More importantly, it also helps in tracking the performance of the workers who are fulfilling the sales orders. In appliance repairing firms’ case, it can assist in tracking the sales orders of spare parts. This whole process helps the firms to see the details of performance of workers, and devise suitable plan to train them accordingly.
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